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[Hamdan]

Job Title: Client Service Executive (HR Officer)
Location: Lekki, Lagos
Work Mode: Hybrid
Salary: 150k-200k
Benefits: HMO, 13th month, Leave Allowance, Pension, Performance Bonus, and much more.

Job Summary:
The Client Service Supervisor (CSS) works with the HRBP to align business
objectives with resources and management in designated organizations
and develops solutions based on customers’ strategic business and
technical requirements ascertained from working with multiple business
units across the customer’s organization.
The performance of the CSS will be measured along the agreed dimensions
of the balanced scorecard using agreed KPIs. The summary of the key
responsibilities are as follows:
Key Role
• Recruitment and Onboarding of staff on behalf of clients’ managed
• Ensure that all Resource Details are captured on HRIS
• Ensure Resources have HMO, Pension and ID cards
• Ensure prompt payment of salary to Resources according to SLAs
• Ensure that Client receives invoices promptly according to SLA
• Ensure 100% SLA compliance
• Schedule annual training and village meeting for all external
resources
• Maintain new entry and exit templates with correct required
supporting credentials and document
FINANCIALS
• Retain existing accounts
• Grow existing accounts
• Add new accounts to portfolio
CUSTOMER SERVICE
• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and
resources.
INTERNAL PROCESSES
• Ensuring process flow is seamless
• Ensure statutory compliance.
LEARNING AND DEVELOPMENT
• Continuous Improvement and Development in Knowledge, Skills and Ability

BSC in Social Sciences
• CIPM Certification is an added advantage
• Proficient in Microsoft Office Application
MINIMUM YEARS OF EXPERIENCE • Minimum of 2-years experience in human resources
MANAGEMENT SKILLS REQUIRED
• Appreciates team work.
• Flexibility, enthusiasm and teachable.
• Patient, tactful, diplomatic and approachable.
• Ability to stay calm in difficult situations.
• Customer Focus
CONTACTS
Key Internal working relationships are with:
• Team Members
• Line Manager
• Other Internal Departments – Finance, Payroll, Internal Audit and HR
Key External working relationships are with:
• Clients
• Outsourced Resources
• Third party suppliers i.e. HMOs, Insurance Providers, PFAs

To apply, kindly send CVs to recruitment@mactay.com using the job title as the subject.

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