Written by Remote Roles Inc is hiring a Remote Support Associate for full-time, fully remote employment. The role requires a 40-hour weekly commitment and pays a monthly salary of ₦300,000 and above. Successful candidates may be assigned to Customer Service, Virtual Assistance, Compliance Support, Real Estate Coordination, Home Health Care Support, Cold Calling, or Sales based on their background, communication ability, strengths, and suitability for a specific assignment.
About Remote Roles Inc
Remote Roles Inc operates a remote-work and real-estate virtual-assistant training platform. Its training covers real-estate terminology, wholesaling, deal flow, cold-calling fundamentals, objection handling, active listening, tactical empathy, and acquisition skills.
The platform combines lessons, short spoken-response exercises, live AI-use checks, human trainer reviews, and roleplay practice. Its stated model connects graduates with real employers, and the Remote Support Associate role provides work assignments across several customer-facing, administrative, operational, and sales-related functions.
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About The Remote Support Associate Role
This is a full-time remote position for candidates who can communicate clearly in spoken and written English and work independently in a professional home or coworking environment. The position is designed for candidates with relevant remote or customer-facing experience, while also being presented as suitable for people with little to no prior experience.
The assigned work track depends on the candidate’s background, strengths, communication ability, and fit for the available assignment. The schedule requires 40 hours each week, with preferred availability between 7:00 AM and 9:00 PM Eastern Time. Evening and weekend work, including Saturdays and Sundays, may be required.
- Job title: Remote Support Associate
- Job type: Full-time employment
- Category: Job
- Work arrangement: Fully remote
- Weekly commitment: 40 hours
- Salary: ₦300,000 and above per month
- Preferred availability: 7:00 AM to 9:00 PM Eastern Time, with flexibility within the 40-hour weekly commitment
- Workdays: Evening and weekend work may be required
- Application review: Rolling basis
- Host organisation: Remote Roles Inc
Available Work Tracks
Remote Roles Inc may place selected candidates in one of the following tracks:
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- Customer Service
- Virtual Assistance
- Compliance Support
- Real Estate Coordination
- Home Health Care Support
- Cold Calling
- Sales
Customer Service
Customer Service assignments focus on professional communication and the quality of customer interactions. Typical responsibilities include:
- Communicating clearly and professionally with customers.
- Listening actively to understand customer needs.
- Responding with empathy and appropriate support.
- Building trust quickly during customer conversations.
Virtual Assistance
Virtual Assistance assignments provide administrative and coordination support for an assigned employer or client. The work requires accurate task management, independence, organisation, and familiarity with common productivity tools such as Gmail, Google Calendar, and Google Sheets.
Compliance Support
Compliance Support involves assistance connected with the compliance function of the assigned employer or client. The exact duties and any additional compliance qualifications depend on the assignment.
Real Estate Coordination
Real Estate Coordination involves support for activities connected with real-estate operations. Depending on the assignment, the work may include property-related communication, coordination, and follow-up.
Home Health Care Support
Home Health Care Support assignments provide support within an assigned home-health-care function. The specific duties and any separate healthcare credentials depend on the employer and assignment.
Cold Calling
Cold Calling assignments involve property-owner or other assigned outbound calls. The role requires natural, confident spoken communication, structured questioning, active listening, and professional handling of questions and objections.
The voice assessment associated with this track uses a property-related conversation covering:
- Property condition and features.
- Central air and HVAC operation.
- The age and condition of the HVAC system.
- The condition and age of the hot-water tank.
- Repairs and maintenance issues.
Sales
Sales assignments involve communication with prospects or customers. The work requires confident and professional conversations, active listening, empathy, trust-building, and appropriate responses to questions and objections.
Eligibility And Requirements
- Strong spoken and written English.
- Clear, professional, and easy-to-understand communication.
- Availability for 40 hours of work each week.
- Willingness to work within the preferred 7:00 AM to 9:00 PM Eastern Time availability window.
- Ability to work evenings and weekends, including Saturdays and Sundays, when required.
- A modern computer or laptop.
- A quality headset suitable for voice and customer interactions.
- Reliable high-speed internet.
- Dependable power and backup arrangements for internet or power outages.
- A quiet, private workspace behind a closed door, or an acceptable coworking arrangement.
- Proficiency with Google Suite tools, including Gmail, Google Calendar, and Google Sheets.
- Independence, organisation, attention to detail, adaptability, accountability, and the ability to learn quickly.
- Openness to receiving and using direct feedback.
Remote or customer-facing experience in support, client communication, coordination, or sales is preferred. The position is also presented as suitable for candidates with little to no prior experience, provided they meet the communication, technical, scheduling, and work-environment requirements.
Skills And Work Qualities
- Communication: Explain information clearly in writing and conversation.
- Active listening: Understand customer needs, property details, and client instructions before responding.
- Professionalism: Maintain a respectful and reliable approach during customer, client, and prospect interactions.
- Empathy: Respond appropriately to concerns and build trust.
- Organisation: Manage assigned tasks and follow-ups accurately.
- Adaptability: Adjust to the requirements of different employers, clients, and work tracks.
- Accountability: Work independently and take responsibility for assigned duties.
- Technical readiness: Use Google Suite and maintain the equipment and connectivity required for remote work.
- Learning ability: Absorb new processes quickly and respond constructively to direct feedback.
Assessment And Review
The candidate assessment is a pre-interview step estimated to take three to five minutes. Qualified candidates are contacted directly after their information is reviewed, and applications are considered on a rolling basis.
The assessment requests the following items and confirmations:
- A resume.
- A voice recording of a property-owner cold-calling script.
- A screenshot showing device specifications.
- A short personal voice note.
- A link to an internet-speed-test result.
- Confirmation of technical readiness.
- Confirmation of the intended work schedule.
- Confirmation that the candidate has a suitable workspace.
- Confirmation of availability for U.S. time zones.
- Confirmation of whether the candidate can work Saturdays and Sundays.
- Confirmation of whether the candidate is seeking full-time or part-time work.
Training And Development
Remote Roles Inc’s training platform uses a staged learning process that includes lessons, 60-to-80-second spoken responses, live AI-use checks, human trainer review, and roleplay practice. Listed learning areas include introductory real estate, cold-calling basics, and acquisition skills. These activities are relevant to assignments involving property communication, outbound calls, client support, and sales conversations.
Salary And Work Conditions
- Monthly salary: ₦300,000 and above.
- Employment status: Full-time.
- Hours: 40 hours per week.
- Location: Fully remote.
- Schedule: Flexible within the required commitment, with preferred availability from 7:00 AM to 9:00 PM Eastern Time.
- Additional schedule requirement: Evening and weekend work may be required.
Application Details
Applications are reviewed on a rolling basis, and no confirmed calendar deadline is specified. The assessment is completed before the interview stage and includes the resume, voice recordings, device and connectivity evidence, and work-readiness confirmations described above. Qualified candidates are contacted directly after review.
Applications may be submitted through the designated application form or by contacting Remote Roles Inc at careers@remoteroles.online.