Job Title: Front Desk Representative

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  • #5651

    Hamdan
    Keymaster

    Job Title: Front Desk Representative

    Location: Ikota, Lekki – Lagos

    Role Description

    This is a full-time on-site role for a Front Desk Representative at Milano Properties Limited. The Front Desk Representative will be responsible for phone etiquette, receptionist duties, customer service, and reservations.
    The role will be based in Lagos State, Nigeria. It is a full time role (Monday to Friday) and sometimes on Saturdays for inspection.

    Job Description & Responsibilities

    Receiving guests at the reception
    Recording of guest details in the register and computer
    Handle calls, follow up on prospective customers, take clients for inspections and ensure the office environment is tidy
    Using social media to engage customers, respond to questions or complaints and to promote company initiatives
    Drive customer satisfaction
    Document daily achievements and to-do lists
    Attending to couriers and reporting to the administrative manager

    Requirements

    High Diploma or BSC.
    Bachelor’s or associate’s degree in marketing, communications, business administration, or related field is preferred.
    Proven experience working as a front desk representative.
    Proficiency in all Microsoft Office applications.
    The ability to follow scripts.
    Strong negotiation and consultative sales skills.
    Excellent organizational and problem-solving skills.
    Effective communication skills.
    Exceptional customer service skills.

    How to Apply
    Interested and qualified candidates should send their CV to: hr@milanoproperties.com.ng and cc: administrator@milanoproperties.com.ng using the Job Title as the subject of the mail.

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