Customer Service Representatives.

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  • #5905

    Hamdan
    Keymaster

    Job role: Customer Service Representatives.

    Location: Ikeja, Lagos.

    Job type: Full time (weekends inclusive but it’s a shifting role)

    As a customer service representative, you will play a pivotal role in providing exceptional customer service to guests, handling inquiries, and assisting with bookings to ensure a seamless experience at our venue.

    Key Responsibilities:
    – Greet and welcome guests as they arrive at the event center, providing a warm and friendly atmosphere and addressing any immediate needs or concerns.
    – Assist guests with inquiries related to event bookings, pricing, availability, facilities, and other relevant information, providing accurate and helpful responses.
    – Handle incoming calls, emails, and messages promptly and professionally, addressing customer inquiries, resolving issues, and providing assistance as needed.
    – Process event bookings, reservations, and payments accurately and efficiently, ensuring all details are recorded correctly and confirmed with guests.
    – Maintain a thorough knowledge of the event center’s services, amenities, and policies to effectively communicate information to guests and promote upselling opportunities.
    – Collaborate with other staff members, including event coordinators, sales and marketing team, and technical staff, to coordinate guest services and ensure a seamless event experience.
    – Monitor guest feedback and comments, actively seeking opportunities to enhance customer satisfaction and improve service quality.
    – Handle guest complaints or concerns promptly and effectively, escalating issues to management when necessary to achieve resolution.
    – Maintain a clean and organized workspace, including reception areas and customer service desks, to present a professional and welcoming environment for guests.

    Qualifications:
    – Previous experience in customer service, hospitality, or a related field preferred.
    – Excellent communication and interpersonal skills, with the ability to interact courteously and effectively with guests of diverse backgrounds.
    – Strong problem-solving and conflict resolution abilities, with a customer-focused mindset and a commitment to delivering exceptional service.
    – Proficiency in using computer systems and software for booking management, customer inquiries, and administrative tasks.
    – Ability to multitask and prioritize responsibilities in a fast-paced environment, while maintaining accuracy and attention to detail.
    – Positive attitude, enthusiasm, and a willingness to go above and beyond to exceed guest expectations.
    – Flexibility to work evenings, weekends, and holidays, as required by event schedules.

    Salary: 100k – 120k naira monthly with bonuses and incentives.

    Click on the link below to apply:
    https://forms.gle/Z2oThT6wnxgv4yNHA

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