Written by - Job Title: Customer Service Executive
- Location: Marwa – Lekki, Lagos
- Employment Type: Full-time
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About PWAN Group
PWAN Group is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Candidates should possess a B.Sc Degree / HND from a recognized institution with a minimum of 2 years experience
- Outstanding phone and email etiquette
- Exceptional communication skills
- Team player with the ability to work complaints in a calmly and timely manner
- High proficiency in the MS office suite is an added advantage.
Application Closing Date
31st January, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@pwangroup.com using the job title as the subject of the email.