Graduate Job Opportunities at ICS Outsourcing Limited

Applications are now open for Graduate Job Opportunities at ICS Outsourcing Limited.

ICS Outsourcing Limited is Nigeria’s leading Business Support Solutions Company and a pioneer in the Nigerian outsourcing industry. With over 25 years of experience, the company provides a wide range of outsourcing and business support solutions to organizations globally, helping businesses improve efficiency and optimize their operations.

Interested candidates are encouraged to review the available positions, requirements, and application details below.

1. Customer Service Representative

• Job Type: Full Time
• Qualification: BSc / HND / BA
• Category: Graduate Job | Oil & Gas
• Location: Lagos, Nigeria
• Salary: ₦200,000 – ₦300,000 per month

Job Description

Our client in the FMCG industry is seeking a proactive and customer-focused Customer Service Representative (CSR) to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints efficiently, and ensuring a seamless customer experience.

The role involves interacting with distributors, retailers, and end consumers, while ensuring timely resolution of product-related issues, order inquiries, and service requests.

Key Responsibilities

• Handle customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide accurate information regarding products, pricing, availability, and order processes.
• Investigate and resolve customer complaints related to product quality, delivery, and orders.
• Escalate complex issues to the relevant departments while ensuring proper follow-up and resolution.
• Assist customers with order placement, order tracking, and delivery updates.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with sales, logistics, and warehouse teams to ensure efficient order fulfillment.
• Gather customer feedback and report recurring issues to management to improve products and services.
• Ensure excellent customer experience while maintaining the company’s service standards.

Requirements

Experience

• Minimum of 2 years’ experience in Customer Service, preferably within the FMCG industry.

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Skills

• Strong verbal and written communication skills.
• Familiarity with CRM systems and Microsoft Office tools.
• Strong problem-solving ability and professionalism when handling complaints.
• Customer-centric mindset with patience, empathy, and a proactive approach.

2. Accountant

• Job Type: Full Time
• Qualification: BSc / HND / BA
• Category: Graduate Job
• Location: Lagos, Nigeria
• Salary: ₦200,000 – ₦300,000 per month

Job Description

Our client, a reputable company in the Feminine Care Products industry, is seeking a detail-oriented and experienced Accountant to manage financial records, ensure regulatory compliance, and support financial planning and reporting.

The successful candidate will play a key role in maintaining the company’s financial integrity, compliance, and operational efficiency.

Key Responsibilities

• Prepare and maintain accurate financial records and accounts.
• Manage invoicing, payments, receipts, and account reconciliations.
• Prepare monthly, quarterly, and annual financial statements and reports.
• Ensure compliance with statutory, tax, and regulatory requirements.
• Support budgeting, forecasting, and financial planning activities.
• Liaise with auditors, tax consultants, and regulatory authorities when necessary.
• Maintain proper documentation to ensure audit readiness.

Requirements

• Minimum of HND/BSc in Accounting, Finance, or related discipline.
• 3–5 years relevant accounting experience.
• Previous audit experience or background in an audit firm is required.
• Strong analytical, numerical, and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• High level of accuracy and attention to detail.
• Good understanding of financial reporting standards.
• Knowledge of Nigerian tax laws and regulations is an added advantage.

3. Store Keeper

• Job Type: Full Time
• Qualification: OND / SSCE
• Category: Graduate Job
• Location: Lagos, Nigeria
• Salary: ₦150,000 – ₦200,000 per month

Job Description

Our client in the Feminine Care Products (FMCG) industry is seeking a reliable and detail-oriented Store Keeper to manage inventory, ensure proper product storage, and support efficient warehouse operations.

Key Responsibilities

• Receive, inspect, store, and issue products according to company procedures.
• Maintain accurate inventory records and ensure optimal stock levels.
• Ensure proper storage and handling of products to maintain quality standards.
• Conduct regular stock counts and report discrepancies promptly.
• Coordinate with logistics, production, and sales teams for smooth operations.
• Maintain cleanliness, safety, and organization in the warehouse/store area.

Requirements

• Minimum qualification of OND or SSCE.
• 1–3 years relevant experience in storekeeping or warehouse management.
• Basic inventory management and record-keeping skills.
• Strong attention to detail and accuracy.
• Ability to work with minimal supervision.
• Good organizational and physical fitness to handle stock and materials.

How to Apply

Interested and qualified candidates should send their CV to: cudeh@icsoutsourcing.com

Use the position title as the subject of the email.

Application Deadline: March 13, 2026