Written by - Job Title: Customer Success Specialist
- Location: Sangotedo, Lagos
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Reftop Homes Limited
Reftop Homes Limited is a fast-growing real estate development company based in Lagos, Nigeria, focused on providing secure, affordable, and high-value property solutions. With a commitment to integrity and excellence, the company specializes in the sale of land, estate development, and agro-investment projects across strategic locations in Nigeria. Reftop Homes is driven by a vision to help individuals and families build transgenerational wealth through real estate, while delivering exceptional customer service and trustworthy investment opportunities.
Key Responsibilities
- Lead client onboarding and guide customers through all stages of their property acquisition process
- Serve as the primary point of contact for clients, ensuring timely, clear, and professional communication
- Manage and resolve customer inquiries, complaints, and escalations to ensure high satisfaction levels
- Coordinate communication between clients, sales teams, and internal departments
- Support clients through closing and provide post-closing follow-up
- Collect and analyze customer feedback to improve service delivery and communication processes
- Supervise, train, and lead the customer service and communications team to meet performance targets
- Utilize CRM tools to track client interactions, follow-ups, and service metrics
Required Skills & Competencies
- Proven experience in customer service management, preferably in real estate or related industries
- Strong familiarity with CRM systems, especially Zoho Desk
- Telemarketing and outbound client engagement skills
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-management abilities
- Effective problem-solving and conflict-resolution skills
- High level of organization with the ability to manage multiple clients and tasks
- Leadership skills with experience managing and motivating a team
- Customer-centric mindset with a passion for delivering exceptional service
Work Requirements:
- On-site role based in Sangotedo, Lagos
- Ability to work collaboratively across departments and lead a customer service team
How to Apply
Interested and qualified candidates should send their Resume (PDF) to: coo@reftophomes.com copy: reftophomes@gmail.com using the Job Title as the subject of the email.
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