Written by Chainalysis; a global leader in blockchain analytics is hiring a Customer Success Manager to help build strong, long-lasting relationships with their worldwide clients. This is a fully remote, full-time role for mid-level professionals who truly enjoy partnering with customers and helping them succeed.
As a Customer Success Manager, you’ll work closely with clients to understand their needs, guide them through product usage, and make sure they get maximum value from Chainalysis solutions. You’ll collaborate across teams, manage multiple projects, and play a key role in customer satisfaction and retention.
What You’ll Need:
- Experience in customer success or account management
- Great communication and relationship-building skills
- Strong prioritization and problem-solving abilities
- Bonus: familiarity with blockchain technology and comfort working independently
What You’ll Do:
- Support and manage customer relationships
- Identify challenges and provide solutions
- Partner with internal teams to improve customer experience
- Deliver training and product guidance
Why Chainalysis:
Expect competitive pay, flexible hours, excellent healthcare benefits, and generous time off. The company promotes a collaborative, diverse, and innovative culture with plenty of opportunities for professional growth, mentorship, and learning.
If you’re passionate about customer success and excited to contribute to the future of blockchain trust and transparency, this role is worth checking out.